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Shipping & Returns

FREE Shipping applies to all products shipped to the lower 48 United States.

All other shipping destinations that are available will be calculated at checkout, or should contact us prior to your sale - sales@shocksurplus.com

Returns Policy - stuff happens!

If you're unsatisfied with your purchase, or would like an exchange, Shock Surplus allows returns inside a 30 day window from time of receipt by the customer. Products must be new / unused / uninstalled condition for a return. We cannot take back installed parts.

Returns, just like our shipping within the lower 48 United States, are free as well. Sometimes you realize you need longer shocks, or you actually DO have air suspension, that's ok! We'll help out with the return to limit the inconvenience and get you on the road as quickly as possible. 

Customers that wish to return products in order to exchange for new shocks will not be subject to a restocking fee. Our staff is on hand to make sure that your first purchase is exactly correct for your needs and vehicle, do not hesitate to contact us prior to your purchase through Live Chat, Phone, or Email.

Refunds

You should expect to receive your refund within 2-3 days of Shock Surplus receiving your return. Sometimes the credit does not show up immediately on credit and debit cards, but you will receive a receipt and notification when your refund is processed on our end. If only refunds were as quick as spending!

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can also contact sales@shocksurplus.com for any return requests.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.