Warranty Coverage Information
Shock Surplus sells ONLY brand new shocks, packaged in the boxes from the manufacturer. If you receive any used shocks, shocks without hardware, or a dead-on-arrival shock, please contact us immediately and we will rectify the situation! Live Chat is available.
All products on ShockSurplus.com are covered by the manufacturer's warranty. Unless stated otherwise, all warranty claims will go through the manufacturer or through Shock Surplus. In some instances, manufacturers will require pictures or further information from the customer to proceed with a warranty claim.