KW Manufacturer's Warranty

The entire team at KW Automotive strives for an exceptional experience for every single one of
our valued consumers and customers. KW Automotive has been the premier manufacturer of
the greatest suspension in the world for over 35 years and places the highest priority on
delivering the highest quality product for you to fit right the first time, be long-lasting and make
you smile. If your experience did not meet that exceptional experience, rest assured we stand
behind our products and will do everything in our power to make it right. Below is our
warranty policy on all KW products laid out there to make sure you know what to expect when
you purchase your KW products.

KW Products- Limited Lifetime Warranty

Includes only HAS, Variant 1, Variant 2, Variant 3, Variant 4, Variant 5, DDC, DLC, HLS Systems (excluding universal kits), and Street Comfort series systems.

Any Complete Kit that includes an ESC bundle or that has a vehicle specific HLS system included
with a coilover kit will be included in this Limited Lifetime Warranty.

KW (KW automotive North America, Inc., further referred to as “KW”) warrants to the original
purchaser (further referred to as “Purchaser”) of KW Products (Includes only HAS, Variant 1,
Variant 2, Variant 3, Variant 4, Variant 5, DDC, DLC, HLS Systems (excluding universal kits), and
Street Comfort series systems purchased from an Authorized Dealer in North America that
these products will be free of manufacturing, design and material defects so long as the original
purchaser owns the products and the products are installed on the vehicle following the KW
installation instructions, on which such products were originally designed for.

Within the stated warranty period, KW shall be obligated to repair or replace a defective
product at its sole discretion. The original purchaser must file a Customer Concern claim
for concerns regarding warranty.

KW Accessories: 1-year, Unlimited Mileage Warranty

Includes only ESC modules, HLS Universal systems, bushings, bump stops, ball joints, finish and
coatings.

KW accessories in the product lines listed above that are purchased from an Authorized Dealer
in North America, are warranted against defects in materials and workmanship for a period of 1
year (unlimited mileage) as long as the vehicle has been operated under normal conditions.

Within the stated warranty period, KW shall be obligated to repair or replace a defective
product at its sole discretion. The original purchaser must file a Customer Concern claim
for concerns regarding warranty.

KW Clubsport & Competition suspension systems: 90 Day, Unlimited Mileage Warranty

Includes 2 Way Clubsport, 3 Way Clubsport & all KW Competition systems.

KW product lines listed above that are purchased from an Authorized Dealer in North America,
are warranted against defects in materials and workmanship for a period of 90 days (unlimited
mileage) as long as the vehicle has been operated under normal conditions.

Within the stated warranty period, KW shall be obligated to repair or replace a defective
product at its sole discretion. The original purchaser must file a Customer Concern claim
for concerns regarding warranty.

KW Detailed Warranty Policy

KW (KW automotive North America, Inc., further referred to as “KW”) warrants to the original
purchaser (further referred to as “Purchaser”) of KW suspension products purchased from an
Authorized Dealer in North America that these products will be free of manufacturing, design
and material defects so long as the original purchaser owns the products and the products are
installed on the vehicle on which such products were originally designed for.

Within the stated warranty period which varies by product category, KW shall be obligated to
either repair or replace a defective product at its sole discretion. This does not apply if the KW
product was used in a manner other than stated in the installation instructions, installed or
used improperly or contrary to KW’s instructions. Any further claims for defects by the
Purchaser are excluded.

This warranty does not cover any products sold with a “No Warranty” statement written on the
invoice or sales slip.

The Purchaser must contact KW via the Customer Concern form on the website and fill in all
requested information in detail. If a warranty claim is approved, the Purchaser must follow the
instructions on the warranty approval. If the KW product is to be returned, whether from the
Purchaser or Distributor, the Purchaser must package the KW Product safely for transportation,
include a copy of the receipt as the proof of purchase, adhere the RGA number legibly and
visibly to the packaging in two locations and return the product to either the KW Distributor or
KW direct at their own expense, including, but limited to, shipping costs as well as costs
incurred for removing and installing the KW Product on the vehicle. The cost of
shipping/freight back to KW Automotive is the Purchaser’s responsibility. KW does not warranty
labor costs. KW will not accept any KW Product returns without the RGA number and receipt as
described above.

Payment by KW or KW’s distributor of customs, government fees, handling fees, tariffs or other
import costs is excluded and is the sole responsibility of the purchaser.

KW or the KW Distributor, under any circumstances, shall not be liable for loss of time or
revenues, inconvenience, loss of use of the vehicle, damage to the vehicle or components of
the vehicle, any other type of consequential damages, or other incidental or indirect damages.
resulting from the use, misuse or inability to use the KW Products or from defects of the KW
Products. The limitation of liability does not apply to any injuries to persons, in the event of
gross or willful negligence or if a material contractual obligation was violated by KW. In the
event of improper use of KW Products, including installation on vehicles not recommended by
KW, off-road use or any racing, all warranty claims are null and void.

This warranty does not apply to any products that have not been properly installed and does
not cover products showing any of the following (except where prohibited by law)

1. Cosmetic damage such as scratches, dents or corrosion
2. Normal wear and tear (including bearings, valve shims and bushings)
3. Damage cause by improper use, accident, flooding, water, flame or other external or
   environmental causes
4. Damage caused by improper installation
5. Damage caused by alteration of the KW Products without expressed written consent by KW
6. Damage caused by improper servicing at KW recommended service intervals
7. Damage caused by servicing by any party other than an authorized KW Servicer
8. Improper use under normal driving conditions.

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE
AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN,
STATUTORY, EXPRESS OR IMPLIED. KW DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES,
INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT
PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, KW LIMITS THE
DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS WARRANTY AND THE
REMEDIES DESCRIBED IN THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG
AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY. NO PERSON IS
AUTHORIZED BY KW OR ITS AFFILIATES TO ALTER, ENLARGE OR EXTEND WARRANTIES OR TO ALTER OR
AMEND DISCLAIMERS.

This warranty is personal to the Purchaser and may not be assigned or transferred in any way, even if
the vehicle for which the products were originally purchased is sold. Any suit for breach of this warranty
must be made within six-months after breach.

KW reserves the right to change, modify, or cancel this warranty without prior notice.

FREE Shipping applies to all products shipped to the lower 48 United States, excluding truck freight items that exceed 100lbs or custom orders.

• Leaf Springs, Axles, Long Travel Systems, and other products that get shipped on pallets will require specific shipping costs.
• We do not ship truck-freight items out of the country, only to freight forwarders setup by the buyer.

All other shipping destinations that are available will be calculated at checkout, or you can contact us prior to your purchase.

Shock Surplus ships to the following destinations, and more:

• All of North America
• All of Europe
• United Arab Emirates
• Australia
• Most Asian countries

Contact us for a free direct quote to your location.

30-Day Hassle-free Return & Exchange Policy - Stuff Happens!

We sell only brand new, never-installed, authentic, brand-name parts. If your order arrives damaged, is missing hardware, appears used or pre-installed, or is incomplete in any way, we will jump into action to send replacements. We can usually have replacements sent immediately for these rare cases of damaged, incomplete, or incorrect orders.

Shock Surplus allows returns and exchanges inside of a 30-day window starting from time of receipt by the customer. It is our mission to make every transaction smooth, and fix any issues you may encounter.

• Products must be new, unused, and in uninstalled condition for us to accept a return.
• We do not accept installed parts, so be sure you have the correct part number(s) before attempting to install them on your vehicle.
• Returned parts must contain all associated hardware, otherwise that part number will be deducted from your refund.

Exchanges

No restocking fees. Our staff is on hand to make sure that your first purchase is exactly correct for your needs and vehicle, do not hesitate to contact us prior to your purchase through Live Chat or Email.

To start a return or exchange, please fill out THIS FORM (located at the bottom of the page), and be as specific as possible, and someone will be in touch with you in ~1 business day. The typical turnaround for a refund or exchange is 5-10 business days, depending on the complexity of the case. Exchanges are subject to availability of stock; any exchanges proving out of stock will be refunded to the customer.

Return Shipping Costs

We are available to make every transaction flawless for our customers, the Shock Surplus staff is available to guarantee fitment on every part we sell. Shipping costs responsibility are as follows:

• Misboxed Item - Shock Surplus Responsibility
• Incorrect Item Sent - Shock Surplus Responsibility
• Incorrect Item Ordered - Customer Responsibility
• Order Error (Address, Vehicle Fitment) - Customer Responsibility
• Changed Mind - Customer Responsibility
• Damaged in Transit - Shock Surplus Responsibility

Start Your Return Process

Returns Under Customer's Responsibility

• Below 50lbs - $15 flat rate deducted from the refund. Shock Surplus will provide a shipping label to make this process as easy as possible.
• Greater than 50lbs - Discounted shipping rates to get the product(s) back to Shock Surplus, that amount will be deducted from the refund. 50lb+ packages are automatically labeled 'Oversize' by our couriers, and automatically incur a $25 charge on top of the shipping fee.

Returns Under Shock Surplus' Responsibility

• Free, we will provide a return shipping label and ship the replacement parts for free. If a refund is preferred, a full refund will occur.

Refunds

You should expect to receive your refund within 5-7 business days of our warehouse receiving your return. The amount of time it takes for your refund to show up in your account varies by payment method, but typically takes 1-3 business days. You will also receive a message confirming the refund via the marketplace where the purchase happened. We wish we could speed up the process of funds reaching your payment method following a refund, but it is out of our hands.

If you need to return an item, simply login to your account (top right corner of the screen), view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can also contact contact us for any return requests.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.

International Orders

• Orders are final, no returns
• Orders shipped to a freight forwarder in the US, are eligible for return if the product has not left the United States.
• It is the responsibility of the buyer and exporter to ensure correct items received before exporting. Shock Surplus is not responsible for items received once the freight forwarder has shipped the product.
• The buyer is responsible for import fees and taxes into their country. That is not covered in the shipping fee that Shock Surplus charges.