Free Shipping and Free Returns
FREE Shipping applies to all products shipped to the lower 48 United States.
All other shipping destinations that are available will be calculated at checkout, or you should contact us prior to your sale - contact us.
Shock Surplus ships to the following destinations, and more:
- All of North America
- All of Europe
- United Arab Emirates
- Most Asian countries
Contact us for a free direct quote to your location.
30-Day FREE Return & Exchange Policy - Stuff Happens!
We sell only brand new, never-installed, authentic, brand-name parts. If your order arrives damaged, is missing hardware, appears used or pre-installed, or is incomplete in any way, we will jump into action to send replacements. We can usually have replacements sent immediately for these rare cases of damaged, incomplete, or incorrect orders.
It is our mission to make every transaction smooth, and fix any issues you may encounter. If you are dissatisfied with your purchase or you need to make an exchange, Shock Surplus allows returns and exchanges inside of a 30-day window starting from time of receipt by the customer. Products must be new, unused, and in uninstalled condition for us to accept a return. We do not accept installed parts, so be sure you have the correct part number(s) before attempting to install them on your vehicle.
Shipping cost of returns within the continental United States will be paid by Shock Surplus; we will provide you with a prepaid shipping label. For AK, HI, other US territories, and for International orders, the buyer will pay shipping for their return and exchange.
Customers that wish to return products in order to exchange for different product will not be subject to a restocking fee. Our staff is on hand to make sure that your first purchase is exactly correct for your needs and vehicle, do not hesitate to contact us prior to your purchase through Live Chat or Email.
To start a return or exchange, please fill out THIS FORM, and be as specific as possible, and someone will be in touch with you in ~1 business day. The typical turnaround for a refund or exchange is 5-10 business days, depending on the complexity of the case. Exchanges are subject to availability of stock; any exchanges proving out of stock will be refunded to the customer.
You should expect to receive your refund within 5-7 business days of our warehouse receiving your return. The amount of time it takes for your refund to show up in your account varies by payment method, but typically takes 1-3 business days. You will also receive a message confirming the refund via the marketplace where the purchase happened. We wish we could speed up the process of funds reaching your payment method following a refund, but it is out of our hands.
If you need to return an item, simply login to your account (top right corner of the screen), view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can also contact contact us for any return requests.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.