Free Shipping and Free Returns
FREE Shipping applies to all products shipped to the lower 48 United States.
All other shipping destinations that are available will be calculated at checkout, or should contact us prior to your sale - contact us.
Shock Surplus ships to the following destinations, and more:
- All of North America
- All of Europe
- United Arab Emirates
- Most Asian countries
Contact us for a free direct quote to your location.
Returns Policy - stuff happens!
If you're unsatisfied with your purchase, or would like an exchange, Shock Surplus allows returns inside a 30 day window from time of receipt by the customer. Products must be new / unused / uninstalled condition for a return. We cannot take back installed parts.
Returns within the lower 48 United States, where the return isn't due to an error by Shock Surplus, shipping cost are the responsibility of the buyer. Shock Surplus will meet you half way and cover the cost of shipping the exchange to you quickly once we receive and credit the return.
Customers that wish to return products in order to exchange for new shocks will not be subject to a restocking fee. Our staff is on hand to make sure that your first purchase is exactly correct for your needs and vehicle, do not hesitate to contact us prior to your purchase through Live Chat, Phone, or Email.
You should expect to receive your refund within 48 hours of Shock Surplus receiving your return. Sometimes the credit does not show up immediately on credit and debit cards, but you will receive a receipt and notification when your refund is processed on our end. If only refunds were as quick as spending!
If you need to return an item, simply login to your account (top right corner of the screen), view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can also contact contact us for any return requests.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.