FREQUENTLY ASKED QUESTIONS

Whats the difference between shocks and struts?
Do I need an alignment after new shocks or struts are installed?
Can I mount my shocks in any direction?
I can compress my shock by hand, is my shock weak or defective?
Do you ship internationally?
Only half my order showed up, what gives?
I ordered the wrong shocks, can I exchange or return?
My vehicle is torn apart and the shocks aren't here, are you guys going to reimburse me for lost time and labor?
What is the usual warranty process if I have problems?
I received damaged shocks, now what?
Why isn't my shock expanding on its own?
How do i measure the length of shocks I need while the shocks are on the vehicle?