Bilstein

Bilstein 5100 Lift System - 2003-2009 Lexus GX470

1779 customer reviews
$481.94
Custom Build
Estimated time to deliver will vary from 2-3 weeks
Bilstein 5100 Lift System - 2003-2009 Lexus GX470
Bilstein 5100 Lift System - 2003-2009 Lexus GX470
Bilstein 5100 Lift System - 2003-2009 Lexus GX470
Bilstein 5100 Lift System - 2003-2009 Lexus GX470
Bilstein 5100 Lift System - 2003-2009 Lexus GX470
Bilstein 5100 Lift System - 2003-2009 Lexus GX470
Bilstein 5100 Lift System - 2003-2009 Lexus GX470
Bilstein 5100 Lift System - 2003-2009 Lexus GX470
Custom Build
This Lift System is built to your personal vehicle specs and will be pieced together for you based on your product choices. Estimated time to deliver will vary from 1-3 weeks.
  • Front and rear Bilstein 5100 shocks are included in the base kit and price.
  • Springs and assembly are an additional option and cost.
  • Any changes to the default selections in the drop down menus will either upgrade your shocks or add additional parts to your build (control arms, springs, etc.). By default, those additional parts and upgrades are not selected. All additional options have their associated change in prices.
Bilstein

Bilstein 5100 Lift System - 2003-2009 Lexus GX470

1779 customer reviews
$481.94
Custom Build
Estimated time to deliver will vary from 2-3 weeks

Authorized dealer
Free shipping within the lower 48 United States
Brand new parts with warranty coverage
Free 30-day return and exchange on qualifying orders
Got Questions?
Our experts are here to help!

About this Page:

In the base kit are included the front and rear shocks. Any changes to the default selections in the drop down menus will either upgrade your shocks or add additional parts to your build (IE., control arms, springs, etc.). By default, those additional parts and upgrades are not selected.

Custom Build

This Lift System is built to your personal vehicle specs and will be pieced together based on your parts selection.

Not everything in the pictures are included, only the items you will select for your system will be included.

Estimated time to deliver will vary from 1-4 weeks, and a Shock specialist will contact you immediately after your purchase to verify details

Contact your sales rep for details: sales@shocksuplus.com

Bilstein Front - 24-324359 (2)

Bilstein Rear - 33-313146 (2)

The Bilstein 5100 system is one of the most popular first-upgrades for adventure seekers, weekend outtings, and general stock-upgrades for the Lexus GX platform. Hailed as a jack of all trades, the front adjustable height struts allow for up to 2-2.5" of leveling/lift height using the factory coil springs.

These shocks improve all around daily driver handling and reduce body roll, while offering better offroad handling in moderately tough terrain at slower speeds. While not the softest shock on the block, these shocks are in it for the long haul and very dependable.

Additional spring options are well suited for replacing the factory springs and adding additional lift or weight handling requirements. 

  • Utilizes factory coil springs to level/lift the vehicle with 4 height settings. Performance coil springs available
  • Bilstein's legendary monotube gas design, with digressive deflective-disc valving to improve both daily driver handling and more aggressive terrain performance
  • Limited Lifetime Warranty

Fully Assembled Option

By selecting one of the performance coil spring and assembly options, Shock Surplus will fully assembled the front Bilstein 5100 struts, coil springs, and new top hats for easy installation.

Front Coil Spring Options

These lift heights are approximations, not exact, and will depend on the specific vehicle, equipment, gear, and overall suspension integrity.

Manufacturer MPN Rate Spec Lift
Eibach
E30-82-073-01-20
N/A N/A +2.75"
Old Man Emu 2884 590-lb / 15.3" Length Stock / Light Load 1.7"
Old Man Emu 2885 590-lb / 15.5" Length Stock / Light Load 2"
Old Man Emu 2886 660-lb / 15.8" Length Medium / Heavy 2"
Old Man Emu 2887 590-lb / 15.7" Length Stock / Light Load 2.5"

Upper Control Arm Options

All available arms allow for more suspension articulation compared to stock arms on a lifted vehicle, and easier alignment, which is important when lifting the vehicle 3-3.5". 

  • SPC Light Racing - 25480
  • Icon Vehicle Dynamics Tubular Delta Joint - 58451DJ
  • Icon Vehicle Dynamics Billet Aluminum Delta Joint - 58551DJ
  • Camburg Uniball - 310130
  • Camburg Kinetik - 310103
  • Camburg X-Joint - 310079

Rear Lift Options

The Bilstein 5100 shocks in this kit will work on all rear lift options below, as they are nearly identical in length to the suggested Old Man Emu 60080 shocks (recommended for these OME springs by OME). Lift heights are approximations, and unloaded vehicles may see up to 3" of lift, with a firm ride. These coils are intended to be loaded with gear, equipment.

Manufacturer MPN Rate Spec Lift
Bilstein 36-281817 N/A Stock / Light 1.0"
Bilstein 36-281824 N/A Stock / Light 1.5"
Bilstein 36-281831 N/A (400lb+ Constant)
1.5"
Eibach E30-82-071-01-02 N/A N/A 1.0"
Eibach AK31-82-071-01-02 Adjustable Height
Stock / Light 0-1.5"
Eibach AK31-82-071-02-02 Adjustable Height Light / Medium 0.5-2.0"
Eibach AK31-82-071-03-02 Adjustable Height Heavy Load 0.5-2.5"
Old Man Emu 2889
260-lb / 15.7" Length Stock / Light Load 2.5"
Old Man Emu 2898 318-lb / 15.7" Length Medium / Heavy
2.5"
Old Man Emu 2899 387-lb / 15.7" Length Heavy
2.5"
Icon 52700 N/A Medium 2.0"
Icon 52800 N/A Medium 3.0"

 

Rear Shock Options

The 5100s are more than capable of handling increased load, dirt roads, and improved daily driver comfort. Upgrade to the 5160 reservoir shocks if you expect a little more spirited driving in the dirt, or plan on pushing your suspension to its max offroad.

  • Bilstein 5100 (default) | 33-313146 - Good for 0-2" of lift
  • Bilstein 5160 | 25-313154 / 25-313130 - Good for 0-2" of lift

Rear Coil Spring Conversion Kit

These kits will allow the use of standard rear coil springs, in replacement of the rear air bags on the GX platform.

  • Icon Vehicle Dynamics - 56110
  • Metal Tech Stage 1 - MT-GX470-4002 1
  • Metal Tech Stage 2 (with bumpstops) - MT-120/150-46220

Bilstein Warranty

Thyssenkrupp Bilstein of America warrants its gas pressure shock absorbers against defects in workmanship and materials for as long as you, the original purchaser, own your car.

If a shock, strut, or coil-over malfunctions and BILSTEIN determines it to be defective, we will either replace it or repair it, depending on the term of the warranty based on the assembly's model type.

BILSTEIN from the factory (original equipment), warranty claims must be directed to the vehicle manufacturer.

LIMITED LIFETIME WARRANTY

B4 OE Replacement / B6 / B6 Performance / B8 Performance Plus / B12 Series / B14 (PSS) / B16 (PSS9 & PSS10) / B6 4600 / B8 5100 / B8 5100 (Ride Height Adjustable) / B8 5112 / B8 6112

BILSTEIN warrants to the original retail purchaser that, for the life of each gas pressure shock, this product shall be free from defects in material and workmanship. Proof of purchase is required to process warranty. Please return product to the original place of purchase.

LIMITED 2 YEAR WARRANTY

B4 OE Replacement (Air) / Steering Racks

BILSTEIN warrants to the original retail purchaser that, for a period of two (2) years from the date of purchase, the B4 OE Replacement (Air) suspension and Steering Racks shall be free from defects in workmanship and/or material. Proof of purchase is required to process warranty. Please return product to the original place of purchase.

LIMITED 90 DAY WARRANTY

B8 5125 / B8 5150 / B8 5160 / B8 5165 / M 7100 Series / B8 8125 / M 9100 Series / M 9300 Series / BILSTEIN Clubsport® / MOTORSPORTS PRODUCT

BILSTEIN warrants to the original retail purchaser that, for a period of ninety (90) days from the date of purchase, this product shall be free from defects in material and workmanship. Any implied warranty of merchantability, fitness or fitness for particular purpose, except as may be prohibited by applicable law, is likewise limited in duration to ninety (90) days from the date of original retail purchase. Some States do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you.

This warranty is non-transferable and does not cover normal wear and tear or any other loss, liability or damage resulting from improper alteration, disassembly, handling, installation, service, repair or use of this product. Should this product fail as a result of a defect in materials or workmanship within the warranty period, contact BILSTEIN's Warranty Service Department by telephone at 1(800) 370-9522, or in writing at thyssenkrupp Bilstein of America 14102 Stowe Drive, Poway, California, 92064, for repair or replacement at Manufacturer's option. Do not return this motorsports product to the place of purchase. Proof of purchase is required to process warranty.

WARRANTY RESTRICTIONS

The limited warranties set forth above do not cover normal wear and tear and are non-transferable. The following are warranty exclusions:

Original equipment shock absorbers (vehicle manufacturer warranty) -Improper installation -Racing, driving competition or off-road use -Modified use or other than BILSTEIN recommended vehicles -Commercial vehicles -Bent or broken Rods showing abuse or abnormal wear

Surface finish, boot or mounting hardware such as, but not limited to, rubber bushings, as well as labor charges are not covered by any of the foregoing limited warranties. BILSTEIN's liability for a defective shock absorber is limited to replacement of shock with a new or reconditioned BILSTEIN shock absorber. Repair or replacement as provided by this warranty is customer's sole and exclusive remedy in the event of a product failure. Manufacturer shall not be liable for any incidental, consequential or other damages resulting from the disassembly, handling, installation, service, repair or use of this product. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Note: Other exclusions may or may not apply in certain states or rare circumstances.

FREE Shipping applies to all products shipped to the lower 48 United States.

All other shipping destinations that are available will be calculated at checkout, or you should contact us prior to your sale - contact us.

Shock Surplus ships to the following destinations, and more:

  • All of North America
  • All of Europe
  • United Arab Emirates
  • Australia
  • Most Asian countries

Contact us for a free direct quote to your location.

30-Day Hassle-free Return & Exchange Policy - Stuff Happens!

Start Your Return Process

We sell only brand new, never-installed, authentic, brand-name parts. If your order arrives damaged, is missing hardware, appears used or pre-installed, or is incomplete in any way, we will jump into action to send replacements. We can usually have replacements sent immediately for these rare cases of damaged, incomplete, or incorrect orders.

Shock Surplus allows returns and exchanges inside of a 30-day window starting from time of receipt by the customer. It is our mission to make every transaction smooth, and fix any issues you may encounter.

  • Products must be new, unused, and in uninstalled condition for us to accept a return.
  • We do not accept installed parts, so be sure you have the correct part number(s) before attempting to install them on your vehicle.
  • Returned parts must contain all associated hardware, otherwise that part number will be deducted from your refund.

Return Shipping Costs

We are available to make every transaction flawless for our customers, the Shock Surplus staff is available to guarantee fitment on every part we sell. Shipping costs responsibility are as follows:

  • Misboxed Item - Shock Surplus Responsibility
  • Incorrect Item Sent - Shock Surplus Responsibility
  • Incorrect Item Ordered - Customer Responsibility
  • Order Error (Address, Vehicle Fitment) - Customer Responsibility
  • Changed Mind - Customer Responsibility
  • Damaged in Transit - Shock Surplus Responsibility

Returns Under Customer's Responsibility

  • Below 50lbs - $15 flat rate deducted from the refund. Shock Surplus will provide a shipping label to make this process as easy as possible.
  • Greater than 50lbs - Discounted shipping rates to get the product(s) back to Shock Surplus, that amount will be deducted from the refund. 50lb+ packages are automatically labeled 'Oversize' by our couriers, and automatically incur a $25 charge on top of the shipping fee.

Returns under Shock Surplus' responsibility

  • Free, we will provide a return shipping label and ship the replacement parts for free. If a refund is preferred, a full refund will occur.

International Orders

  • Orders are final, no returns
  • Orders shipped to a freight forwarder in the US, are eligible for return if the product has not left the United States.
  • It is the responsibility of the buyer and exporter to ensure correct items received before exporting. Shock Surplus is not responsible for items received once the freight forwarder has shipped the product.

Customers that wish to return products in order to exchange for different product will not be subject to a restocking fee. Our staff is on hand to make sure that your first purchase is exactly correct for your needs and vehicle, do not hesitate to contact us prior to your purchase through Live Chat or Email.

To start a return or exchange, please fill out THIS FORM, and be as specific as possible, and someone will be in touch with you in ~1 business day. The typical turnaround for a refund or exchange is 5-10 business days, depending on the complexity of the case. Exchanges are subject to availability of stock; any exchanges proving out of stock will be refunded to the customer.

Refunds

You should expect to receive your refund within 5-7 business days of our warehouse receiving your return. The amount of time it takes for your refund to show up in your account varies by payment method, but typically takes 1-3 business days. You will also receive a message confirming the refund via the marketplace where the purchase happened. We wish we could speed up the process of funds reaching your payment method following a refund, but it is out of our hands.

If you need to return an item, simply login to your account (top right corner of the screen), view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can also contact contact us for any return requests.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.

Product Details

Whether you want to upgrade, add a reservoir, or find something more affordable, contact us with any questions!

Part Numbers & Details

View full product specifications

Close specs

About this Page:

In the base kit are included the front and rear shocks. Any changes to the default selections in the drop down menus will either upgrade your shocks or add additional parts to your build (IE., control arms, springs, etc.). By default, those additional parts and upgrades are not selected.

Custom Build

This Lift System is built to your personal vehicle specs and will be pieced together based on your parts selection.

Not everything in the pictures are included, only the items you will select for your system will be included.

Estimated time to deliver will vary from 1-4 weeks, and a Shock specialist will contact you immediately after your purchase to verify details

Contact your sales rep for details: sales@shocksuplus.com

Bilstein Front - 24-324359 (2)

Bilstein Rear - 33-313146 (2)

The Bilstein 5100 system is one of the most popular first-upgrades for adventure seekers, weekend outtings, and general stock-upgrades for the Lexus GX platform. Hailed as a jack of all trades, the front adjustable height struts allow for up to 2-2.5" of leveling/lift height using the factory coil springs.

These shocks improve all around daily driver handling and reduce body roll, while offering better offroad handling in moderately tough terrain at slower speeds. While not the softest shock on the block, these shocks are in it for the long haul and very dependable.

Additional spring options are well suited for replacing the factory springs and adding additional lift or weight handling requirements. 

  • Utilizes factory coil springs to level/lift the vehicle with 4 height settings. Performance coil springs available
  • Bilstein's legendary monotube gas design, with digressive deflective-disc valving to improve both daily driver handling and more aggressive terrain performance
  • Limited Lifetime Warranty

Fully Assembled Option

By selecting one of the performance coil spring and assembly options, Shock Surplus will fully assembled the front Bilstein 5100 struts, coil springs, and new top hats for easy installation.

Front Coil Spring Options

These lift heights are approximations, not exact, and will depend on the specific vehicle, equipment, gear, and overall suspension integrity.

Manufacturer MPN Rate Spec Lift
Eibach
E30-82-073-01-20
N/A N/A +2.75"
Old Man Emu 2884 590-lb / 15.3" Length Stock / Light Load 1.7"
Old Man Emu 2885 590-lb / 15.5" Length Stock / Light Load 2"
Old Man Emu 2886 660-lb / 15.8" Length Medium / Heavy 2"
Old Man Emu 2887 590-lb / 15.7" Length Stock / Light Load 2.5"

Upper Control Arm Options

All available arms allow for more suspension articulation compared to stock arms on a lifted vehicle, and easier alignment, which is important when lifting the vehicle 3-3.5". 

  • SPC Light Racing - 25480
  • Icon Vehicle Dynamics Tubular Delta Joint - 58451DJ
  • Icon Vehicle Dynamics Billet Aluminum Delta Joint - 58551DJ
  • Camburg Uniball - 310130
  • Camburg Kinetik - 310103
  • Camburg X-Joint - 310079

Rear Lift Options

The Bilstein 5100 shocks in this kit will work on all rear lift options below, as they are nearly identical in length to the suggested Old Man Emu 60080 shocks (recommended for these OME springs by OME). Lift heights are approximations, and unloaded vehicles may see up to 3" of lift, with a firm ride. These coils are intended to be loaded with gear, equipment.

Manufacturer MPN Rate Spec Lift
Bilstein 36-281817 N/A Stock / Light 1.0"
Bilstein 36-281824 N/A Stock / Light 1.5"
Bilstein 36-281831 N/A (400lb+ Constant)
1.5"
Eibach E30-82-071-01-02 N/A N/A 1.0"
Eibach AK31-82-071-01-02 Adjustable Height
Stock / Light 0-1.5"
Eibach AK31-82-071-02-02 Adjustable Height Light / Medium 0.5-2.0"
Eibach AK31-82-071-03-02 Adjustable Height Heavy Load 0.5-2.5"
Old Man Emu 2889
260-lb / 15.7" Length Stock / Light Load 2.5"
Old Man Emu 2898 318-lb / 15.7" Length Medium / Heavy
2.5"
Old Man Emu 2899 387-lb / 15.7" Length Heavy
2.5"
Icon 52700 N/A Medium 2.0"
Icon 52800 N/A Medium 3.0"

 

Rear Shock Options

The 5100s are more than capable of handling increased load, dirt roads, and improved daily driver comfort. Upgrade to the 5160 reservoir shocks if you expect a little more spirited driving in the dirt, or plan on pushing your suspension to its max offroad.

  • Bilstein 5100 (default) | 33-313146 - Good for 0-2" of lift
  • Bilstein 5160 | 25-313154 / 25-313130 - Good for 0-2" of lift

Rear Coil Spring Conversion Kit

These kits will allow the use of standard rear coil springs, in replacement of the rear air bags on the GX platform.

  • Icon Vehicle Dynamics - 56110
  • Metal Tech Stage 1 - MT-GX470-4002 1
  • Metal Tech Stage 2 (with bumpstops) - MT-120/150-46220
Warranty

View warranty coverage

Close specs

Bilstein Warranty

Thyssenkrupp Bilstein of America warrants its gas pressure shock absorbers against defects in workmanship and materials for as long as you, the original purchaser, own your car.

If a shock, strut, or coil-over malfunctions and BILSTEIN determines it to be defective, we will either replace it or repair it, depending on the term of the warranty based on the assembly's model type.

BILSTEIN from the factory (original equipment), warranty claims must be directed to the vehicle manufacturer.

LIMITED LIFETIME WARRANTY

B4 OE Replacement / B6 / B6 Performance / B8 Performance Plus / B12 Series / B14 (PSS) / B16 (PSS9 & PSS10) / B6 4600 / B8 5100 / B8 5100 (Ride Height Adjustable) / B8 5112 / B8 6112

BILSTEIN warrants to the original retail purchaser that, for the life of each gas pressure shock, this product shall be free from defects in material and workmanship. Proof of purchase is required to process warranty. Please return product to the original place of purchase.

LIMITED 2 YEAR WARRANTY

B4 OE Replacement (Air) / Steering Racks

BILSTEIN warrants to the original retail purchaser that, for a period of two (2) years from the date of purchase, the B4 OE Replacement (Air) suspension and Steering Racks shall be free from defects in workmanship and/or material. Proof of purchase is required to process warranty. Please return product to the original place of purchase.

LIMITED 90 DAY WARRANTY

B8 5125 / B8 5150 / B8 5160 / B8 5165 / M 7100 Series / B8 8125 / M 9100 Series / M 9300 Series / BILSTEIN Clubsport® / MOTORSPORTS PRODUCT

BILSTEIN warrants to the original retail purchaser that, for a period of ninety (90) days from the date of purchase, this product shall be free from defects in material and workmanship. Any implied warranty of merchantability, fitness or fitness for particular purpose, except as may be prohibited by applicable law, is likewise limited in duration to ninety (90) days from the date of original retail purchase. Some States do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you.

This warranty is non-transferable and does not cover normal wear and tear or any other loss, liability or damage resulting from improper alteration, disassembly, handling, installation, service, repair or use of this product. Should this product fail as a result of a defect in materials or workmanship within the warranty period, contact BILSTEIN's Warranty Service Department by telephone at 1(800) 370-9522, or in writing at thyssenkrupp Bilstein of America 14102 Stowe Drive, Poway, California, 92064, for repair or replacement at Manufacturer's option. Do not return this motorsports product to the place of purchase. Proof of purchase is required to process warranty.

WARRANTY RESTRICTIONS

The limited warranties set forth above do not cover normal wear and tear and are non-transferable. The following are warranty exclusions:

Original equipment shock absorbers (vehicle manufacturer warranty) -Improper installation -Racing, driving competition or off-road use -Modified use or other than BILSTEIN recommended vehicles -Commercial vehicles -Bent or broken Rods showing abuse or abnormal wear

Surface finish, boot or mounting hardware such as, but not limited to, rubber bushings, as well as labor charges are not covered by any of the foregoing limited warranties. BILSTEIN's liability for a defective shock absorber is limited to replacement of shock with a new or reconditioned BILSTEIN shock absorber. Repair or replacement as provided by this warranty is customer's sole and exclusive remedy in the event of a product failure. Manufacturer shall not be liable for any incidental, consequential or other damages resulting from the disassembly, handling, installation, service, repair or use of this product. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Note: Other exclusions may or may not apply in certain states or rare circumstances.

Shipping & Returns

Free shipping within the lower 48 United States

Close specs

FREE Shipping applies to all products shipped to the lower 48 United States.

All other shipping destinations that are available will be calculated at checkout, or you should contact us prior to your sale - contact us.

Shock Surplus ships to the following destinations, and more:

  • All of North America
  • All of Europe
  • United Arab Emirates
  • Australia
  • Most Asian countries

Contact us for a free direct quote to your location.

30-Day Hassle-free Return & Exchange Policy - Stuff Happens!

Start Your Return Process

We sell only brand new, never-installed, authentic, brand-name parts. If your order arrives damaged, is missing hardware, appears used or pre-installed, or is incomplete in any way, we will jump into action to send replacements. We can usually have replacements sent immediately for these rare cases of damaged, incomplete, or incorrect orders.

Shock Surplus allows returns and exchanges inside of a 30-day window starting from time of receipt by the customer. It is our mission to make every transaction smooth, and fix any issues you may encounter.

  • Products must be new, unused, and in uninstalled condition for us to accept a return.
  • We do not accept installed parts, so be sure you have the correct part number(s) before attempting to install them on your vehicle.
  • Returned parts must contain all associated hardware, otherwise that part number will be deducted from your refund.

Return Shipping Costs

We are available to make every transaction flawless for our customers, the Shock Surplus staff is available to guarantee fitment on every part we sell. Shipping costs responsibility are as follows:

  • Misboxed Item - Shock Surplus Responsibility
  • Incorrect Item Sent - Shock Surplus Responsibility
  • Incorrect Item Ordered - Customer Responsibility
  • Order Error (Address, Vehicle Fitment) - Customer Responsibility
  • Changed Mind - Customer Responsibility
  • Damaged in Transit - Shock Surplus Responsibility

Returns Under Customer's Responsibility

  • Below 50lbs - $15 flat rate deducted from the refund. Shock Surplus will provide a shipping label to make this process as easy as possible.
  • Greater than 50lbs - Discounted shipping rates to get the product(s) back to Shock Surplus, that amount will be deducted from the refund. 50lb+ packages are automatically labeled 'Oversize' by our couriers, and automatically incur a $25 charge on top of the shipping fee.

Returns under Shock Surplus' responsibility

  • Free, we will provide a return shipping label and ship the replacement parts for free. If a refund is preferred, a full refund will occur.

International Orders

  • Orders are final, no returns
  • Orders shipped to a freight forwarder in the US, are eligible for return if the product has not left the United States.
  • It is the responsibility of the buyer and exporter to ensure correct items received before exporting. Shock Surplus is not responsible for items received once the freight forwarder has shipped the product.

Customers that wish to return products in order to exchange for different product will not be subject to a restocking fee. Our staff is on hand to make sure that your first purchase is exactly correct for your needs and vehicle, do not hesitate to contact us prior to your purchase through Live Chat or Email.

To start a return or exchange, please fill out THIS FORM, and be as specific as possible, and someone will be in touch with you in ~1 business day. The typical turnaround for a refund or exchange is 5-10 business days, depending on the complexity of the case. Exchanges are subject to availability of stock; any exchanges proving out of stock will be refunded to the customer.

Refunds

You should expect to receive your refund within 5-7 business days of our warehouse receiving your return. The amount of time it takes for your refund to show up in your account varies by payment method, but typically takes 1-3 business days. You will also receive a message confirming the refund via the marketplace where the purchase happened. We wish we could speed up the process of funds reaching your payment method following a refund, but it is out of our hands.

If you need to return an item, simply login to your account (top right corner of the screen), view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can also contact contact us for any return requests.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.

Customer Reviews

4.7 Based on 1,779 Reviews
5 ★
88% 
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4 ★
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3 ★
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1 ★
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Filter Reviews:
21/01/2024

Outstanding turn around. Ordered friday, recieved Saturday and installed today. As advertised and much needed after OEM shocks. Thanks

18/01/2024

Rides so well now compared to the blown out factory shocks

16/01/2024

Good Ride Quailty

I was running the Rancho 9000 series on my 2016 Ford F250 Crewcab 4wd diesel, and they did great. Only thing was i never really used the dials on them. I decided to try the Bilsteins 5100, i had them on for about 3 weeks now. They ride really good. I can notice a better ride in the the truck

CK
Cameron K.
United States United States
14/01/2024

Front left shock clunks

Good experience with the order after professional install hearing a clunking noise in the front left shock you guys put the assembly together so hoping its all together right

10/01/2024

Great upgrade

I purchased two rear Bilstien shocks for my 2020 F-150. I had heard a lot of good things about these shocks. I was not disappointed. Easy installation. I really feel like the rear of my truck has stiffer suspension and handles better of road. Thanks Shock Surplus!!