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We have the entire line of products available for building out your own kit, whether you want to upgrade, or find something more affordable, contact us with any questions!
Whether you want to upgrade, add a reservoir, or find something more affordable, contact us with any questions!
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Download this warranty as a printable PDF format.
PRO-KIT, SPORTLINE, ANTI-ROLL-KIT, PRO-SPACER, PRO-DAMPER, PRO-TRUCK-SHOCK (including Sport and Sport Leveling)
All Eibach, Inc. ("Eibach") Suspension Springs, Anti- Roll-Kits (excluding "hardware") Pro-Spacers, Pro-Dampers and Pro-Truck Shocks(including Sport and Sport Leveling)(collectively, "Products") are covered by a Million-Mile warranty(the Warranty). The Warranty covers the Products against factory defects in material and workmanship, other than coatings, when used on passenger cars and light duty (class 1-3) trucks under normal use and operating conditions. These Warranties only apply to the original purchaser who retains ownership of the vehicle on which the Products were originally installed (the "Purchaser"). Eibach, Inc. will repair, replace or refund the purchase price of the defective product at Eibach, Inc.'s sole digression, which shall fully satisfy and discharge any and all warranty claims.
PRO-STREET-S, MULTI-PRO-R1, MULTI-PRO-R2, MULTI-PRO-DRAG, PRO-ALIGNMENT, DRAG-LAUNCH Air Bags and ANTI-ROLL-KIT Hardware
All Eibach, Inc. ("Eibach") suspension Coilover Systems (Pro-Street-S / Multi-Pro-R1 / Multi-Pro-R2, Multi-Pro-Drag), Drag-Launch (Air bags only), Pro-Alignment Kits and Anti-Roll-Kit hardware (collectively, "Products"), are covered by a 12-month warranty (the "Warranty") from date of purchase. The Warranty covers the Products against factory defects in material and workmanship, other than coatings, when used on passenger cars and light trucks under normal use and operating conditions. These Warranties only apply to the original purchaser who retains ownership of the vehicle on which the Products were originally installed (the "Purchaser"). Eibach, Inc. will repair, replace or refund the purchase price of the defective product at Eibach, Inc.'s sole digression, which shall fully satisfy and discharge any and all warranty claims.
THIS WARRANTY DOES NOT APPLY TO ANY PRODUCTS:
Eibach reserves the right to make changes in design, materials and specifications, and to make changes to Products without prior notice. Eibach does not assume any obligation to modify any previously manufactured Products.
These Warranties are the entire and only Warranties for the Products and may not be modified or supplemented by any other person or company in any form. Any description of the Products, by anyone, is for the sole purpose of identifying them, is not part of the basis of the bargain, and does not constitute a warranty that the Products will conform to that description.
The use of any sample or model in connection with these Warranties or the sale of any Products is for illustrative purposes only and is not a warranty that the goods will conform to the sample or model. The statements of any salesperson do not constitute part of these Warranties or any warranty at all and cannot be relied upon as a warranty.
THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. ANY IMPLIED WARRANTIES ARE DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW AND SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PRODUCT. THESE WARRANTIES DO NOT COVER CONSEQUENTIAL DAMAGES, LOSS OF TIME OR REVENUES, INCONVENIENCE, LOSS OF USE OF THE VEHICLE, DAMAGE TO THE VEHICLE OR COMPONENTS OF THE VEHICLE, ANY OTHER TYPE OF CONSEQUENTIAL DAMAGES, OR OTHER INCIDENTAL OR INDIRECT DAMAGES.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages; in such states the above limitations or exclusions may not apply. These Warranties give the Purchaser specific legal rights and the Purchaser may have other rights that may vary from state to state.
To make a claim, the Purchaser should contact the Eibach dealer/ distributor from which the Products were originally purchased. The dealer/distributor should then contact Eibach to obtain a Return Goods Authorization (RGA) number to return the Products to Eibach. Any and all returns must be accompanied by:
Eibach, Inc. C/O Customer Service Department 64 Mariah Circle Corona, CA 92879-1751
Eibach will not accept Product returns without the RGA number, receipt and statement described above. C.O.D. or collect shipments will be refused. Once the returns are received at Eibach, Eibach will evaluate the Products, verify the sales receipt, and investigate the statement.
The Purchaser is responsible for returning the Products to the Eibach dealer/distributor, including shipping costs as well as costs incurred for removing and installing the Products on the vehicle. Eibach does not warranty labor costs.
Free shipping within the lower 48 United States
All other shipping destinations that are available will be calculated at checkout, or you should contact us prior to your sale - contact us.
Shock Surplus ships to the following destinations, and more:
Contact us for a free direct quote to your location.
Start Your Return Process
We sell only brand new, never-installed, authentic, brand-name parts. If your order arrives damaged, is missing hardware, appears used or pre-installed, or is incomplete in any way, we will jump into action to send replacements. We can usually have replacements sent immediately for these rare cases of damaged, incomplete, or incorrect orders.
Shock Surplus allows returns and exchanges inside of a 30-day window starting from time of receipt by the customer. It is our mission to make every transaction smooth, and fix any issues you may encounter.
We are available to make every transaction flawless for our customers, the Shock Surplus staff is available to guarantee fitment on every part we sell. Shipping costs responsibility are as follows:
Customers that wish to return products in order to exchange for different product will not be subject to a restocking fee. Our staff is on hand to make sure that your first purchase is exactly correct for your needs and vehicle, do not hesitate to contact us prior to your purchase through Live Chat or Email.
To start a return or exchange, please fill out THIS FORM, and be as specific as possible, and someone will be in touch with you in ~1 business day. The typical turnaround for a refund or exchange is 5-10 business days, depending on the complexity of the case. Exchanges are subject to availability of stock; any exchanges proving out of stock will be refunded to the customer.
You should expect to receive your refund within 5-7 business days of our warehouse receiving your return. The amount of time it takes for your refund to show up in your account varies by payment method, but typically takes 1-3 business days. You will also receive a message confirming the refund via the marketplace where the purchase happened. We wish we could speed up the process of funds reaching your payment method following a refund, but it is out of our hands.
If you need to return an item, simply login to your account (top right corner of the screen), view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can also contact contact us for any return requests.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.