Specialty SPC

Ball Joints

23960
$149.94

Out of Stock

Estimated Delivery in 3-7 business days

Specialty SPC

Ball Joints

23960
$149.94

Out of Stock

Estimated Delivery in 3-7 business days

Authorized dealer
Free shipping within the lower 48 United States
Brand new parts with warranty coverage
Free 30-day return and exchange on qualifying orders
Got Questions?
Our experts are here to help!
Part Numbers & Details
Specifications
Part NumberItemQuantity
23960Ball Joints1

23960 - GM OFFSET UPPER BALLJOINT

---------------------------------------------------------------------------
These heavy duty offset balljoints have a built in 3 degree offset which can be clocked to affect camber, caster, or both. They are ideal for vehicles which cannot be aligned properly with the factory cam bolts due to installation of a lift or leveling kit. As an additional benefit, they also raise the outer end of the upper control arm, which increases clearance between the arm and the droop travel stops on the frame. This restores droop travel on trucks with leveling kits, and eliminates NVH caused by arm to frame contact. SPC uses hex chromate free finish and offers a 700hr salt spray test for the best corrosion protection available.

Adjustment Range: Camber/Caster ±3.00°
Installation Time: .6 hr/side
Required: 1 per wheel
Recommended Tools: 72509 Ball Joint Press

Note: Due to strength limitations of the factory upper control arm, this balljoint should not be used on trucks with tires larger than 33" unless a "tall knuckle" lift kit is installed.

________________________

Compatibility List
YearMakeModelDrivePosition
2006ChevroletAvalanche 25004WDFront
2005ChevroletAvalanche 25004WDFront
2004ChevroletAvalanche 25004WDFront
2003ChevroletAvalanche 25004WDFront
2002ChevroletAvalanche 25004WDFront
2006ChevroletSilverado 1500 HD4WD, RWDFront
2005ChevroletSilverado 1500 HD4WD, RWDFront
2004ChevroletSilverado 1500 HD4WD, RWDFront
2003ChevroletSilverado 1500 HD4WD, RWDFront
2002ChevroletSilverado 1500 HD4WD, RWDFront
2001ChevroletSilverado 1500 HD4WD, RWDFront
2010ChevroletSilverado 25004WD, RWDFront
2009ChevroletSilverado 25004WD, RWDFront
2008ChevroletSilverado 25004WD, RWDFront
2007ChevroletSilverado 25004WD, RWDFront
2006ChevroletSilverado 25004WD, RWDFront
2005ChevroletSilverado 25004WD, RWDFront
2004ChevroletSilverado 25004WD, RWDFront
2003ChevroletSilverado 25004WD, RWDFront
2002ChevroletSilverado 25004WD, RWDFront
2001ChevroletSilverado 25004WD, RWDFront
2000ChevroletSilverado 25004WD, RWDFront
1999ChevroletSilverado 25004WD, RWDFront
2006ChevroletSilverado 2500RWDFront
2005ChevroletSilverado 2500RWDFront
2010ChevroletSilverado 2500 HD4WD, RWDFront
2009ChevroletSilverado 2500 HD4WD, RWDFront
2008ChevroletSilverado 2500 HD4WD, RWDFront
2007ChevroletSilverado 2500 HD4WD, RWDFront
2006ChevroletSilverado 2500 HD4WD, RWDFront
2005ChevroletSilverado 2500 HD4WD, RWDFront
2004ChevroletSilverado 2500 HD4WD, RWDFront
2003ChevroletSilverado 2500 HD4WD, RWDFront
2002ChevroletSilverado 2500 HD4WD, RWDFront
2001ChevroletSilverado 2500 HD4WD, RWDFront
2007ChevroletSilverado 2500 HD Classic4WD, RWDFront
2006ChevroletSilverado 35004WD, RWDFront
2005ChevroletSilverado 35004WD, RWDFront
2004ChevroletSilverado 35004WD, RWDFront
2003ChevroletSilverado 35004WD, RWDFront
2002ChevroletSilverado 35004WD, RWDFront
2001ChevroletSilverado 35004WD, RWDFront
2010ChevroletSilverado 3500RWDFront
2009ChevroletSilverado 3500RWDFront
2008ChevroletSilverado 3500RWDFront
2007ChevroletSilverado 3500RWDFront
2007ChevroletSilverado 3500 Classic4WD, RWDFront
2010ChevroletSilverado 3500 HD4WD, RWDFront
2009ChevroletSilverado 3500 HD4WD, RWDFront
2008ChevroletSilverado 3500 HD4WD, RWDFront
2007ChevroletSilverado 3500 HD4WD, RWDFront
2013ChevroletSuburban 25004WD, RWDFront
2012ChevroletSuburban 25004WD, RWDFront
2011ChevroletSuburban 25004WD, RWDFront
2010ChevroletSuburban 25004WD, RWDFront
2009ChevroletSuburban 25004WD, RWDFront
2008ChevroletSuburban 25004WD, RWDFront
2007ChevroletSuburban 25004WD, RWDFront
2006ChevroletSuburban 25004WD, RWDFront
2005ChevroletSuburban 25004WD, RWDFront
2004ChevroletSuburban 25004WD, RWDFront
2003ChevroletSuburban 25004WD, RWDFront
2002ChevroletSuburban 25004WD, RWDFront
2001ChevroletSuburban 25004WD, RWDFront
2000ChevroletSuburban 25004WD, RWDFront
2006GMCSierra 15004WD, RWD, AWDFront
2005GMCSierra 15004WD, RWD, AWDFront
2004GMCSierra 15004WD, RWD, AWDFront
2006GMCSierra 1500 HD4WD, RWDFront
2005GMCSierra 1500 HD4WD, RWDFront
2004GMCSierra 1500 HD4WD, RWDFront
2003GMCSierra 1500 HD4WD, RWDFront
2002GMCSierra 1500 HD4WD, RWDFront
2001GMCSierra 1500 HD4WD, RWDFront
2004GMCSierra 25004WD, RWDFront
2003GMCSierra 25004WD, RWDFront
2002GMCSierra 25004WD, RWDFront
2001GMCSierra 25004WD, RWDFront
2000GMCSierra 25004WD, RWDFront
1999GMCSierra 25004WD, RWDFront
2010GMCSierra 2500 HD4WD, RWDFront
2009GMCSierra 2500 HD4WD, RWDFront
2008GMCSierra 2500 HD4WD, RWDFront
2007GMCSierra 2500 HD4WD, RWDFront
2006GMCSierra 2500 HD4WD, RWDFront
2005GMCSierra 2500 HD4WD, RWDFront
2004GMCSierra 2500 HD4WD, RWDFront
2003GMCSierra 2500 HD4WD, RWDFront
2002GMCSierra 2500 HD4WD, RWDFront
2001GMCSierra 2500 HD4WD, RWDFront
2007GMCSierra 2500 HD Classic4WD, RWDFront
2006GMCSierra 35004WD, RWDFront
2005GMCSierra 35004WD, RWDFront
2004GMCSierra 35004WD, RWDFront
2003GMCSierra 35004WD, RWDFront
2002GMCSierra 35004WD, RWDFront
2001GMCSierra 35004WD, RWDFront
2007GMCSierra 3500 Classic4WD, RWDFront
2010GMCSierra 3500 HD4WD, RWDFront
2009GMCSierra 3500 HD4WD, RWDFront
2008GMCSierra 3500 HD4WD, RWDFront
2007GMCSierra 3500 HD4WD, RWDFront
2013GMCYukon XL 25004WD, RWDFront
2012GMCYukon XL 25004WD, RWDFront
2011GMCYukon XL 25004WD, RWDFront
2010GMCYukon XL 25004WD, RWDFront
2009GMCYukon XL 25004WD, RWDFront
2008GMCYukon XL 25004WD, RWDFront
2007GMCYukon XL 25004WD, RWDFront
2006GMCYukon XL 25004WD, RWDFront
2005GMCYukon XL 25004WD, RWDFront
2004GMCYukon XL 25004WD, RWDFront
2003GMCYukon XL 25004WD, RWDFront
2002GMCYukon XL 25004WD, RWDFront
2001GMCYukon XL 25004WD, RWDFront
2000GMCYukon XL 25004WD, RWDFront
2009HummerH24WDUpper
2008HummerH24WDUpper
2007HummerH24WDUpper
2007HummerH24WDUpper
2006HummerH24WDUpper
2006HummerH24WDUpper
2005HummerH24WDUpper
2005HummerH24WDUpper
2004HummerH24WDUpper
2004HummerH24WDUpper
2003HummerH24WDUpper
2008HummerH2AWDUpper
2007HummerH2AWDUpper
2006HummerH2AWDUpper
2005HummerH2AWDUpper

SPC Consumer Warranties and Procedures

?

Specialty Products Company warrants its products to be free from defects in material and workmanship under normal use. Warranty categories include limited lifetime, limited one year, limited 90 day, or no warranty items. Individual product warranty information may be attained by opening www.specprod.com and entering the specific part number. Warranty information is also included within our PIES file data.

?

Warranty applies to the original consumer purchase from an authorized distributor and only on the original vehicle on which it was installed. This limited lifetime warranty is in effect only when the product is installed by a professional technician. Any product that has been abused, altered, incorrectly installed or used in competition, racing or off road, is not covered. Product finish is excluded from this warranty as is normal wear and tear.

?

Specialty Products Company shall not be liable for any special, direct, indirect, incidental, or consequential damages that might be claimed as a result of the failure of any part, including, but not limited to claims for delay, loss of profits, use, time or labor.?

?

Specialty Products Company shall not be liable for any damage or injury to persons or property resulting from improper installation or misuse of any part subject to this warranty. There are no other warranties expressed or implied extending beyond those set forth above. We reserve the right to make changes in design, materials and specifications without prior notice.

?

Warranty Procedure

?

Should a product fail to function due to a manufacturer’s defect in material or workmanship, the product must be returned along with the proof of purchase to the original place of purchase for verification and replacement. Failure to provide the original proof of purchase voids this warranty.

?

Parts returned must be determined by Specialty Products to be defective and Specialty Products’ obligations under that warranty are solely limited to repairing or replacing, at its option, any part proven defective.

?

Contact Specialty Products Company regarding a claim. If it appears that the part is warrantable, you will be given a Return Authorization (RA) number and asked to return the part freight pre-paid. If the part is found to be warrantable, it will be repaired or replaced and returned to you.

?

All freight charges are the customer’s responsibility. If a replacement part is needed before the part in question can be returned, you must first purchase the replacement part. Then if the part in question is deemed warrantable, you will be credited / refunded the cost of the replacement part.

?

Specialty Products reserves the right to modify pricing, terms of sale, and product offerings without notice.

FREE Shipping applies to all products shipped to the lower 48 United States, excluding truck freight items that exceed 100lbs or custom orders.

  • Leaf Springs, Axles, Long Travel Systems, and other products that get shipped on pallets will require specific shipping costs.
  • We do not ship truck-freight items out of the country, only to freight forwarders setup by the buyer.

All other shipping destinations that are available will be calculated at checkout, or you can contact us prior to your purchase.

Shock Surplus ships to the following destinations, and more:

  • All of North America
  • All of Europe
  • United Arab Emirates
  • Australia
  • Most Asian countries

Contact us for a free direct quote to your location.

30-Day Hassle-free Return & Exchange Policy - Stuff Happens!

We sell only brand new, never-installed, authentic, brand-name parts. If your order arrives damaged, is missing hardware, appears used or pre-installed, or is incomplete in any way, we will jump into action to send replacements. We can usually have replacements sent immediately for these rare cases of damaged, incomplete, or incorrect orders.

Shock Surplus allows returns and exchanges inside of a 30-day window starting from time of receipt by the customer. It is our mission to make every transaction smooth, and fix any issues you may encounter.

  • Products must be new, unused, and in uninstalled condition for us to accept a return.
  • We do not accept installed parts, so be sure you have the correct part number(s) before attempting to install them on your vehicle.
  • Returned parts must contain all associated hardware, otherwise that part number will be deducted from your refund.

Exchanges

No restocking fees. Our staff is on hand to make sure that your first purchase is exactly correct for your needs and vehicle, do not hesitate to contact us prior to your purchase through Live Chat or Email.

To start a return or exchange, please fill out THIS FORM (located at the bottom of the page), and be as specific as possible, and someone will be in touch with you in ~1 business day. The typical turnaround for a refund or exchange is 5-10 business days, depending on the complexity of the case. Exchanges are subject to availability of stock; any exchanges proving out of stock will be refunded to the customer.

Return Shipping Costs

We are available to make every transaction flawless for our customers, the Shock Surplus staff is available to guarantee fitment on every part we sell. Shipping costs responsibility are as follows:

  • Misboxed Item - Shock Surplus Responsibility
  • Incorrect Item Sent - Shock Surplus Responsibility
  • Incorrect Item Ordered - Customer Responsibility
  • Order Error (Address, Vehicle Fitment) - Customer Responsibility
  • Changed Mind - Customer Responsibility
  • Damaged in Transit - Shock Surplus Responsibility

Start Your Return Process

Returns Under Customer's Responsibility

  • Below 50lbs - $15 flat rate deducted from the refund. Shock Surplus will provide a shipping label to make this process as easy as possible.
  • Greater than 50lbs - Discounted shipping rates to get the product(s) back to Shock Surplus, that amount will be deducted from the refund. 50lb+ packages are automatically labeled 'Oversize' by our couriers, and automatically incur a $25 charge on top of the shipping fee.

Returns Under Shock Surplus' Responsibility

  • Free, we will provide a return shipping label and ship the replacement parts for free. If a refund is preferred, a full refund will occur.

Refunds

You should expect to receive your refund within 5-7 business days of our warehouse receiving your return. The amount of time it takes for your refund to show up in your account varies by payment method, but typically takes 1-3 business days. You will also receive a message confirming the refund via the marketplace where the purchase happened. We wish we could speed up the process of funds reaching your payment method following a refund, but it is out of our hands.

If you need to return an item, simply login to your account (top right corner of the screen), view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can also contact contact us for any return requests.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.

International Orders

  • Orders are final, no returns
  • Orders shipped to a freight forwarder in the US, are eligible for return if the product has not left the United States.
  • It is the responsibility of the buyer and exporter to ensure correct items received before exporting. Shock Surplus is not responsible for items received once the freight forwarder has shipped the product.
  • The buyer is responsible for import fees and taxes into their country. That is not covered in the shipping fee that Shock Surplus charges.

Product Details

Whether you want to upgrade, add a reservoir, or find something more affordable, contact us with any questions!

Part Numbers & Details

View full product specifications

Close specs
Part Numbers & Details
Specifications
Part NumberItemQuantity
23960Ball Joints1

23960 - GM OFFSET UPPER BALLJOINT

---------------------------------------------------------------------------
These heavy duty offset balljoints have a built in 3 degree offset which can be clocked to affect camber, caster, or both. They are ideal for vehicles which cannot be aligned properly with the factory cam bolts due to installation of a lift or leveling kit. As an additional benefit, they also raise the outer end of the upper control arm, which increases clearance between the arm and the droop travel stops on the frame. This restores droop travel on trucks with leveling kits, and eliminates NVH caused by arm to frame contact. SPC uses hex chromate free finish and offers a 700hr salt spray test for the best corrosion protection available.

Adjustment Range: Camber/Caster ±3.00°
Installation Time: .6 hr/side
Required: 1 per wheel
Recommended Tools: 72509 Ball Joint Press

Note: Due to strength limitations of the factory upper control arm, this balljoint should not be used on trucks with tires larger than 33" unless a "tall knuckle" lift kit is installed.

________________________

Compatibility List
YearMakeModelDrivePosition
2006ChevroletAvalanche 25004WDFront
2005ChevroletAvalanche 25004WDFront
2004ChevroletAvalanche 25004WDFront
2003ChevroletAvalanche 25004WDFront
2002ChevroletAvalanche 25004WDFront
2006ChevroletSilverado 1500 HD4WD, RWDFront
2005ChevroletSilverado 1500 HD4WD, RWDFront
2004ChevroletSilverado 1500 HD4WD, RWDFront
2003ChevroletSilverado 1500 HD4WD, RWDFront
2002ChevroletSilverado 1500 HD4WD, RWDFront
2001ChevroletSilverado 1500 HD4WD, RWDFront
2010ChevroletSilverado 25004WD, RWDFront
2009ChevroletSilverado 25004WD, RWDFront
2008ChevroletSilverado 25004WD, RWDFront
2007ChevroletSilverado 25004WD, RWDFront
2006ChevroletSilverado 25004WD, RWDFront
2005ChevroletSilverado 25004WD, RWDFront
2004ChevroletSilverado 25004WD, RWDFront
2003ChevroletSilverado 25004WD, RWDFront
2002ChevroletSilverado 25004WD, RWDFront
2001ChevroletSilverado 25004WD, RWDFront
2000ChevroletSilverado 25004WD, RWDFront
1999ChevroletSilverado 25004WD, RWDFront
2006ChevroletSilverado 2500RWDFront
2005ChevroletSilverado 2500RWDFront
2010ChevroletSilverado 2500 HD4WD, RWDFront
2009ChevroletSilverado 2500 HD4WD, RWDFront
2008ChevroletSilverado 2500 HD4WD, RWDFront
2007ChevroletSilverado 2500 HD4WD, RWDFront
2006ChevroletSilverado 2500 HD4WD, RWDFront
2005ChevroletSilverado 2500 HD4WD, RWDFront
2004ChevroletSilverado 2500 HD4WD, RWDFront
2003ChevroletSilverado 2500 HD4WD, RWDFront
2002ChevroletSilverado 2500 HD4WD, RWDFront
2001ChevroletSilverado 2500 HD4WD, RWDFront
2007ChevroletSilverado 2500 HD Classic4WD, RWDFront
2006ChevroletSilverado 35004WD, RWDFront
2005ChevroletSilverado 35004WD, RWDFront
2004ChevroletSilverado 35004WD, RWDFront
2003ChevroletSilverado 35004WD, RWDFront
2002ChevroletSilverado 35004WD, RWDFront
2001ChevroletSilverado 35004WD, RWDFront
2010ChevroletSilverado 3500RWDFront
2009ChevroletSilverado 3500RWDFront
2008ChevroletSilverado 3500RWDFront
2007ChevroletSilverado 3500RWDFront
2007ChevroletSilverado 3500 Classic4WD, RWDFront
2010ChevroletSilverado 3500 HD4WD, RWDFront
2009ChevroletSilverado 3500 HD4WD, RWDFront
2008ChevroletSilverado 3500 HD4WD, RWDFront
2007ChevroletSilverado 3500 HD4WD, RWDFront
2013ChevroletSuburban 25004WD, RWDFront
2012ChevroletSuburban 25004WD, RWDFront
2011ChevroletSuburban 25004WD, RWDFront
2010ChevroletSuburban 25004WD, RWDFront
2009ChevroletSuburban 25004WD, RWDFront
2008ChevroletSuburban 25004WD, RWDFront
2007ChevroletSuburban 25004WD, RWDFront
2006ChevroletSuburban 25004WD, RWDFront
2005ChevroletSuburban 25004WD, RWDFront
2004ChevroletSuburban 25004WD, RWDFront
2003ChevroletSuburban 25004WD, RWDFront
2002ChevroletSuburban 25004WD, RWDFront
2001ChevroletSuburban 25004WD, RWDFront
2000ChevroletSuburban 25004WD, RWDFront
2006GMCSierra 15004WD, RWD, AWDFront
2005GMCSierra 15004WD, RWD, AWDFront
2004GMCSierra 15004WD, RWD, AWDFront
2006GMCSierra 1500 HD4WD, RWDFront
2005GMCSierra 1500 HD4WD, RWDFront
2004GMCSierra 1500 HD4WD, RWDFront
2003GMCSierra 1500 HD4WD, RWDFront
2002GMCSierra 1500 HD4WD, RWDFront
2001GMCSierra 1500 HD4WD, RWDFront
2004GMCSierra 25004WD, RWDFront
2003GMCSierra 25004WD, RWDFront
2002GMCSierra 25004WD, RWDFront
2001GMCSierra 25004WD, RWDFront
2000GMCSierra 25004WD, RWDFront
1999GMCSierra 25004WD, RWDFront
2010GMCSierra 2500 HD4WD, RWDFront
2009GMCSierra 2500 HD4WD, RWDFront
2008GMCSierra 2500 HD4WD, RWDFront
2007GMCSierra 2500 HD4WD, RWDFront
2006GMCSierra 2500 HD4WD, RWDFront
2005GMCSierra 2500 HD4WD, RWDFront
2004GMCSierra 2500 HD4WD, RWDFront
2003GMCSierra 2500 HD4WD, RWDFront
2002GMCSierra 2500 HD4WD, RWDFront
2001GMCSierra 2500 HD4WD, RWDFront
2007GMCSierra 2500 HD Classic4WD, RWDFront
2006GMCSierra 35004WD, RWDFront
2005GMCSierra 35004WD, RWDFront
2004GMCSierra 35004WD, RWDFront
2003GMCSierra 35004WD, RWDFront
2002GMCSierra 35004WD, RWDFront
2001GMCSierra 35004WD, RWDFront
2007GMCSierra 3500 Classic4WD, RWDFront
2010GMCSierra 3500 HD4WD, RWDFront
2009GMCSierra 3500 HD4WD, RWDFront
2008GMCSierra 3500 HD4WD, RWDFront
2007GMCSierra 3500 HD4WD, RWDFront
2013GMCYukon XL 25004WD, RWDFront
2012GMCYukon XL 25004WD, RWDFront
2011GMCYukon XL 25004WD, RWDFront
2010GMCYukon XL 25004WD, RWDFront
2009GMCYukon XL 25004WD, RWDFront
2008GMCYukon XL 25004WD, RWDFront
2007GMCYukon XL 25004WD, RWDFront
2006GMCYukon XL 25004WD, RWDFront
2005GMCYukon XL 25004WD, RWDFront
2004GMCYukon XL 25004WD, RWDFront
2003GMCYukon XL 25004WD, RWDFront
2002GMCYukon XL 25004WD, RWDFront
2001GMCYukon XL 25004WD, RWDFront
2000GMCYukon XL 25004WD, RWDFront
2009HummerH24WDUpper
2008HummerH24WDUpper
2007HummerH24WDUpper
2007HummerH24WDUpper
2006HummerH24WDUpper
2006HummerH24WDUpper
2005HummerH24WDUpper
2005HummerH24WDUpper
2004HummerH24WDUpper
2004HummerH24WDUpper
2003HummerH24WDUpper
2008HummerH2AWDUpper
2007HummerH2AWDUpper
2006HummerH2AWDUpper
2005HummerH2AWDUpper
Warranty

View warranty coverage

Close specs

SPC Consumer Warranties and Procedures

?

Specialty Products Company warrants its products to be free from defects in material and workmanship under normal use. Warranty categories include limited lifetime, limited one year, limited 90 day, or no warranty items. Individual product warranty information may be attained by opening www.specprod.com and entering the specific part number. Warranty information is also included within our PIES file data.

?

Warranty applies to the original consumer purchase from an authorized distributor and only on the original vehicle on which it was installed. This limited lifetime warranty is in effect only when the product is installed by a professional technician. Any product that has been abused, altered, incorrectly installed or used in competition, racing or off road, is not covered. Product finish is excluded from this warranty as is normal wear and tear.

?

Specialty Products Company shall not be liable for any special, direct, indirect, incidental, or consequential damages that might be claimed as a result of the failure of any part, including, but not limited to claims for delay, loss of profits, use, time or labor.?

?

Specialty Products Company shall not be liable for any damage or injury to persons or property resulting from improper installation or misuse of any part subject to this warranty. There are no other warranties expressed or implied extending beyond those set forth above. We reserve the right to make changes in design, materials and specifications without prior notice.

?

Warranty Procedure

?

Should a product fail to function due to a manufacturer’s defect in material or workmanship, the product must be returned along with the proof of purchase to the original place of purchase for verification and replacement. Failure to provide the original proof of purchase voids this warranty.

?

Parts returned must be determined by Specialty Products to be defective and Specialty Products’ obligations under that warranty are solely limited to repairing or replacing, at its option, any part proven defective.

?

Contact Specialty Products Company regarding a claim. If it appears that the part is warrantable, you will be given a Return Authorization (RA) number and asked to return the part freight pre-paid. If the part is found to be warrantable, it will be repaired or replaced and returned to you.

?

All freight charges are the customer’s responsibility. If a replacement part is needed before the part in question can be returned, you must first purchase the replacement part. Then if the part in question is deemed warrantable, you will be credited / refunded the cost of the replacement part.

?

Specialty Products reserves the right to modify pricing, terms of sale, and product offerings without notice.

Shipping & Returns

Free shipping within the lower 48 United States

Close specs

FREE Shipping applies to all products shipped to the lower 48 United States, excluding truck freight items that exceed 100lbs or custom orders.

  • Leaf Springs, Axles, Long Travel Systems, and other products that get shipped on pallets will require specific shipping costs.
  • We do not ship truck-freight items out of the country, only to freight forwarders setup by the buyer.

All other shipping destinations that are available will be calculated at checkout, or you can contact us prior to your purchase.

Shock Surplus ships to the following destinations, and more:

  • All of North America
  • All of Europe
  • United Arab Emirates
  • Australia
  • Most Asian countries

Contact us for a free direct quote to your location.

30-Day Hassle-free Return & Exchange Policy - Stuff Happens!

We sell only brand new, never-installed, authentic, brand-name parts. If your order arrives damaged, is missing hardware, appears used or pre-installed, or is incomplete in any way, we will jump into action to send replacements. We can usually have replacements sent immediately for these rare cases of damaged, incomplete, or incorrect orders.

Shock Surplus allows returns and exchanges inside of a 30-day window starting from time of receipt by the customer. It is our mission to make every transaction smooth, and fix any issues you may encounter.

  • Products must be new, unused, and in uninstalled condition for us to accept a return.
  • We do not accept installed parts, so be sure you have the correct part number(s) before attempting to install them on your vehicle.
  • Returned parts must contain all associated hardware, otherwise that part number will be deducted from your refund.

Exchanges

No restocking fees. Our staff is on hand to make sure that your first purchase is exactly correct for your needs and vehicle, do not hesitate to contact us prior to your purchase through Live Chat or Email.

To start a return or exchange, please fill out THIS FORM (located at the bottom of the page), and be as specific as possible, and someone will be in touch with you in ~1 business day. The typical turnaround for a refund or exchange is 5-10 business days, depending on the complexity of the case. Exchanges are subject to availability of stock; any exchanges proving out of stock will be refunded to the customer.

Return Shipping Costs

We are available to make every transaction flawless for our customers, the Shock Surplus staff is available to guarantee fitment on every part we sell. Shipping costs responsibility are as follows:

  • Misboxed Item - Shock Surplus Responsibility
  • Incorrect Item Sent - Shock Surplus Responsibility
  • Incorrect Item Ordered - Customer Responsibility
  • Order Error (Address, Vehicle Fitment) - Customer Responsibility
  • Changed Mind - Customer Responsibility
  • Damaged in Transit - Shock Surplus Responsibility

Start Your Return Process

Returns Under Customer's Responsibility

  • Below 50lbs - $15 flat rate deducted from the refund. Shock Surplus will provide a shipping label to make this process as easy as possible.
  • Greater than 50lbs - Discounted shipping rates to get the product(s) back to Shock Surplus, that amount will be deducted from the refund. 50lb+ packages are automatically labeled 'Oversize' by our couriers, and automatically incur a $25 charge on top of the shipping fee.

Returns Under Shock Surplus' Responsibility

  • Free, we will provide a return shipping label and ship the replacement parts for free. If a refund is preferred, a full refund will occur.

Refunds

You should expect to receive your refund within 5-7 business days of our warehouse receiving your return. The amount of time it takes for your refund to show up in your account varies by payment method, but typically takes 1-3 business days. You will also receive a message confirming the refund via the marketplace where the purchase happened. We wish we could speed up the process of funds reaching your payment method following a refund, but it is out of our hands.

If you need to return an item, simply login to your account (top right corner of the screen), view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can also contact contact us for any return requests.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.

International Orders

  • Orders are final, no returns
  • Orders shipped to a freight forwarder in the US, are eligible for return if the product has not left the United States.
  • It is the responsibility of the buyer and exporter to ensure correct items received before exporting. Shock Surplus is not responsible for items received once the freight forwarder has shipped the product.
  • The buyer is responsible for import fees and taxes into their country. That is not covered in the shipping fee that Shock Surplus charges.