FOX Won't Warranty Your Shocks? Here's the Solution.

You spent a good deal of money on some high performance Fox shock absorbers, expecting them to last a good amount of time. Even if they don't last 5-6 years, you expect them to at least make it 1 or 2 years without problems. Unfortunately that’s not the case sometimes, and we frequently have customers right outside the 1-year warranty period of Fox’s stated warranty with failing parts, and they’re out of luck on free replacements.

A preventative approach to this possible issue is an extended warranty plan offered by our Clyde Product Protection service. This will extend Fox's 1-year warranty to 2, or 3 years - your choice. The small fee provides significant benefit to a high performance product like Fox Performance and Factory series shocks.

There is good news though so that your $600-1500 purchase isn’t down the drain, with the shocks in the trash. FOX’s shocks are ‘serviceable’ - meaning each shock can be rebuilt with new internals, and a new nitrogen gas charge can be applied to the shock, complete ride refreshment.

The shocks will be as good as new, potentially better, if you communicate to the service center of your specific driving habits to valve and tune the shocks to your specific vehicle setup. Some customers are running extra equipment in the front or rear of their vehicle, or might not off-road as much as FOX designed these shocks for. Each specific vehicle can have custom shock tuning during these service intervals to make their shocks better and operate perfectly for the driver’s unique road conditions.

What Fox, King, Icon, and every other high performance shock manufacturer doesn’t put in their marketing language is that their race-level shocks are typically only good for 30-50k miles, depending on how much off-road and aggressive terrain the shocks see. This doesn’t mean that the shock will cease to work after those mileages, but the efficiency, dampening, and overall performance is reduced. Typically the ride will feel softer, which some customers actually like! Professional level race teams are rebuilding their shocks every race. Other enthusiast with buggies and race vehicles at the amateur level are rebuilding every 5-10k miles. A typical daily driven vehicle that sees the trails on the weekends will need to be rebuilt within that 50k mile marker.

Shock Service

Get serviced by the same FOX technicians the pros depend on, utilizing genuine FOX parts and fluids. Basic service includes new oil, and labor — and we'll deburr and polish the shock shaft, as well as perform a deep cleaning.

Contact us to get that Rebuild done!

Extended Warranty & Product Protection

There are now extended warranty programs and product protection, Shock Surplus uses Clyde & Cover Genius to provide an extended warranty period for our customers.

Through a small premium (usually 7-9% of the sale), a customer can receive an extra year of warranty coverage. For a performance product like Fox, Icon, and King Shocks with limited warranty periods - this is a must have.

With this coverage, if your product starts to leak, or has failed outside of the warranty period (typically 1 year for Fox and Icon Vehicle Dynamics, 90 days for King Shocks) - Shock Surplus can replace that unit immediately. It wont have to be submitted to the manufacturer for warranty replacement, this is a no hassle warranty service to keep your vehicle on the road.