• 25690

SPC Consumer Warranties and Procedures

Specialty Products Company warrants its products to be free from defects in material and workmanship under normal use. Warranty categories include limited lifetime, limited one year, limited 90 day, or no warranty items. Individual product warranty information may be attained by opening www.specprod.com and entering the specific part number. Warranty information is also included within our PIES file data.

Warranty applies to the original consumer purchase from an authorized distributor and only on the original vehicle on which it was installed. This limited lifetime warranty is in effect only when the product is installed by a professional technician. Any product that has been abused, altered, incorrectly installed or used in competition, racing or off road, is not covered. Product finish is excluded from this warranty as is normal wear and tear.

Specialty Products Company shall not be liable for any special, direct, indirect, incidental, or consequential damages that might be claimed as a result of the failure of any part, including, but not limited to claims for delay, loss of profits, use, time or labor.?

Specialty Products Company shall not be liable for any damage or injury to persons or property resulting from improper installation or misuse of any part subject to this warranty. There are no other warranties expressed or implied extending beyond those set forth above. We reserve the right to make changes in design, materials and specifications without prior notice.

Warranty Procedure

Should a product fail to function due to a manufacturer’s defect in material or workmanship, the product must be returned along with the proof of purchase to the original place of purchase for verification and replacement. Failure to provide the original proof of purchase voids this warranty.

Parts returned must be determined by Specialty Products to be defective and Specialty Products’ obligations under that warranty are solely limited to repairing or replacing, at its option, any part proven defective.

Contact Specialty Products Company regarding a claim. If it appears that the part is warrantable, you will be given a Return Authorization (RA) number and asked to return the part freight pre-paid. If the part is found to be warrantable, it will be repaired or replaced and returned to you.

All freight charges are the customer’s responsibility. If a replacement part is needed before the part in question can be returned, you must first purchase the replacement part. Then if the part in question is deemed warrantable, you will be credited / refunded the cost of the replacement part.

Specialty Products reserves the right to modify pricing, terms of sale, and product offerings without notice.

FREE Shipping applies to all products shipped to the lower 48 United States, excluding truck freight items that exceed 100lbs or custom orders.

• Leaf Springs, Axles, Long Travel Systems, and other products that get shipped on pallets will require specific shipping costs.
• We do not ship truck-freight items out of the country, only to freight forwarders setup by the buyer.

All other shipping destinations that are available will be calculated at checkout, or you can contact us prior to your purchase.

Shock Surplus ships to the following destinations, and more:

• All of North America
• All of Europe
• United Arab Emirates
• Australia
• Most Asian countries

Contact us for a free direct quote to your location.

30-Day Hassle-free Return & Exchange Policy - Stuff Happens!

We sell only brand new, never-installed, authentic, brand-name parts. If your order arrives damaged, is missing hardware, appears used or pre-installed, or is incomplete in any way, we will jump into action to send replacements. We can usually have replacements sent immediately for these rare cases of damaged, incomplete, or incorrect orders.

Shock Surplus allows returns and exchanges inside of a 30-day window starting from time of receipt by the customer. It is our mission to make every transaction smooth, and fix any issues you may encounter.

• Products must be new, unused, and in uninstalled condition for us to accept a return.
• We do not accept installed parts, so be sure you have the correct part number(s) before attempting to install them on your vehicle.
• Returned parts must contain all associated hardware, otherwise that part number will be deducted from your refund.

Exchanges

No restocking fees. Our staff is on hand to make sure that your first purchase is exactly correct for your needs and vehicle, do not hesitate to contact us prior to your purchase through Live Chat or Email.

To start a return or exchange, please fill out THIS FORM (located at the bottom of the page), and be as specific as possible, and someone will be in touch with you in ~1 business day. The typical turnaround for a refund or exchange is 5-10 business days, depending on the complexity of the case. Exchanges are subject to availability of stock; any exchanges proving out of stock will be refunded to the customer.

Return Shipping Costs

We are available to make every transaction flawless for our customers, the Shock Surplus staff is available to guarantee fitment on every part we sell. Shipping costs responsibility are as follows:

• Misboxed Item - Shock Surplus Responsibility
• Incorrect Item Sent - Shock Surplus Responsibility
• Incorrect Item Ordered - Customer Responsibility
• Order Error (Address, Vehicle Fitment) - Customer Responsibility
• Changed Mind - Customer Responsibility
• Damaged in Transit - Shock Surplus Responsibility

Start Your Return Process

Returns Under Customer's Responsibility

• Below 50lbs - $15 flat rate deducted from the refund. Shock Surplus will provide a shipping label to make this process as easy as possible.
• Greater than 50lbs - Discounted shipping rates to get the product(s) back to Shock Surplus, that amount will be deducted from the refund. 50lb+ packages are automatically labeled 'Oversize' by our couriers, and automatically incur a $25 charge on top of the shipping fee.

Returns Under Shock Surplus' Responsibility

• Free, we will provide a return shipping label and ship the replacement parts for free. If a refund is preferred, a full refund will occur.

Refunds

You should expect to receive your refund within 5-7 business days of our warehouse receiving your return. The amount of time it takes for your refund to show up in your account varies by payment method, but typically takes 1-3 business days. You will also receive a message confirming the refund via the marketplace where the purchase happened. We wish we could speed up the process of funds reaching your payment method following a refund, but it is out of our hands.

If you need to return an item, simply login to your account (top right corner of the screen), view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can also contact contact us for any return requests.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.

International Orders

• Orders are final, no returns
• Orders shipped to a freight forwarder in the US, are eligible for return if the product has not left the United States.
• It is the responsibility of the buyer and exporter to ensure correct items received before exporting. Shock Surplus is not responsible for items received once the freight forwarder has shipped the product.
• The buyer is responsible for import fees and taxes into their country. That is not covered in the shipping fee that Shock Surplus charges.